If I have a legitimate grievance over an issue of service with a company I am the first to complain. I have no qualms about picking up the phone and letting somebody know if I feel hard done-by. I am slower to give praise or encouragement which can only be described as a failing. To change this habit I thought I would share my experience of immaculate customer service from two companies that I have recently come into contact with.
One of the directors of Revolution PTS is a friend, so you may think this choice a little biased but I have been genuinely impressed with everything I have seen that this company offers it’s clients…
I recently got in touch with my friend Rob at Revolution as I have been struggling with my weight for a long time. Very quickly I had a personalised exercise plan that I could fit into the amount of time I had, in addition (and what I have since learned is key) a personalised nutrition plan to help me acheive my weight loss goal. The key word here is personalised. Everything I have seen shows a dedicated team of personal trainers transforming the bodies and lives of everyone they come into contact with! The results of the 12-Week Transformation programme speak for themselves. I lost weight, gained muscle and my strength and fitness is much improved and I live 150 miles from the studio; I can only imagine the results if I lived nearer and could actually attend!
The second aspect that I think Revolution PTS have nailed is their social media presence – a great website, facebook, blog, you-tube clips and regular tweets (and replies) demonstrate their commitment to being involved in their client’s lives not only when they are physically present in the studio, but also when they are not. Motivational quotes, nutritional tips and workout reminders all contribute to an all round package which elevates Revolution PTS to the top of the fitness industry. I only hope that they open up a Nottingham branch soon!
Thirdly, these guys are smart! They know their stuff, from how muscles work to how the body processes food. The science behind every calorie and every movement is well understood and put to good use in their training plans – it is not often you see great scientists with six-packs!
If you are in London and you want to transform your body, get yourself to Revolution. If you are not in London use the Correspondence Personal Training programme – I cannot recommend these guys highly enough!
The second company may seem like a strange choice having just been discussing great personal training, but like everyone I have my vices…
Seven years ago I finally managed to give up cigarettes for good but occasionally I enjoy a cigar. I wanted to get some Davidoff cigars that I used to smoke with my Dad, so I went online and quickly found C.Gars Ltd. After ordering some cigars I was immediately pleased with the website experience and ecstatic about the delivery speed – standard delivery miraculously appeared the very next day! Prices are good too and the price match possibility means they are never more expensive than another supplier!
Like Revolution PTS, C.Gars’ social media presence is key to their amazing customer service. I quickly found them on Twitter and Facebook and have e-mailed Sales Director Mitchell Orchant several times for advice and have always received rapid, knowledgable and courteous responses.
It will be clear to Mr. Orchant that I am no connoisseur, as I have mentioned my knowledge of cigars is very limited, fortunately Mr. Orchant is willing to share his expertise not only with tweets and Facebook posts, but also with personal advice specifically tailored to make sure that I enjoy every cigar I light. I only buy about 2 cigars a month so I am not a big customer, but whenever I order from C.Gars Ltd I always feel like a valued customer.
If like me you like a cigar, go to C.Gars Ltd – you will not be disappointed! Happy Herfing
Herf: A gathering of cigar smokers.(n) To smoke a cigar.(v)